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retasha C

1 reviews | Active since Oct 2012

04 Feb 2019, 19:33

Pathetic service

We went to the Promenade branch to deposit money in, my husband stood in the queue with 4 people ahead of him depositing, when it came to his turn, he deposited the money then the ATM kicked out the money and said "try again later", he reinserted the money and it once again kicked out the money saying " no deposits available ", and my husband and the rest of the clients in the queue left angrily and this happened just after 6pm, we left there with the money and an ATM slip disappointed. We have asked previously why the ATM near pick n pay cannot also become a cash depositor too, as we first came from pick n pay then we proceeded going back to the other side just to find the ATM is full. Its the 4th already, so many people obviously deposited there monies, thus that ATM should've been emptied already, this is unacceptable as we have to go again tomorrow evening, spending our petrol and time queuing again also. Very unprofessional for a trendy bank.

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Replies (2)
Capitec Bank
Capitec Bank's reply05 Feb 2019, 14:40
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Pheliwe Baartman will take ownership of this investigation and will provide you with feedback within the next 5 working days.  I trust that the matter will be resolved to your satisfaction. 

Complaint Management
Capitec Bank
Capitec Bank
Capitec Bank's reply06 Feb 2019, 15:43
Official
Good dayAs discussed telephonically, I trust that your issue is now resolved.Pheliwe BaartmanComplaint ManagementCapitec Bank