Pathetic service

I called in to customer care and spoke to a lady Tabiso, i had asked i had left my card at home and it was urgent that i get cash,, so i asked if possible for me to go into the branch, as they have my finger prints and my picture with my ID and maybe draw cash at the teller, to which i am told no, so i ask what if its an emergency, this RUDE agent responds with stuff like: what kind of emergency can you have? you must keep your card with you then?in relation to what do you want to talk to my team leader? in a rude tone, what kind of service is this? this is MY money not capitecs, i do not need to be spoken to in this tone and why can i not have acces to MY money if i do not have my card, then the TL Mtabeseng says its true i can not have access to my money??? the service i recieved today is like i was speaking to a person of no etiquette, manners, like i have called through to some back yard tavern. This is the most disgusting service ever for one of SAs leading Banks. i had to tell the TL why was i not given options such as the master pass cos i had to go online to find options. You guys really need to step up, listen to the call and make a decision for your self and send your staff for customer service training, ref ********** 3