GM
Gaven M

1 reviews | Active since Dec 2015

07 Dec 2015, 22:57

Pathetic Service

I went to capitec early hours in the morning for cash deposit. The lady who was helping she's got very pathetic, Bad attitudes towards me when handling my cash. She even ignored my money to help the next customer after she asked me how much I'm depositing and I said the money in your hand. I find it very strange why she was so arrogant, bitter and angry about my response. Im under impression that is it because im black or the majority of customer who uses that branch are black. I feel like I was not being valued as client and I rather go to your competitor that take care and respect their clients regardsless of their skin colour. To make the matter worse I request the manager to intervene and ask the culprit to apologize to me face to face but she denied me that opportunity. I don't deserve to be treated that way. I was giving capitec a try and intending to switching all my debits, salary and upgrading my multi loan but after all I decided not to because of the people who doesn't take other people seriously. <br>

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Replies (1)
Capitec Bank
Capitec Bank's reply08 Dec 2015, 09:21
Official
Hello Gavisto,

I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank