1 reviews | Active since May 2017

05 Sept 2018, 09:14

pathetic service

Capitec give the most pathetic service. on 28th prior to the debit order I called into capitec informing them that I had a financial problem and I would be able make the loan payment but they told I couldn't make any arrangements unless the debit order bounced. Now they take my last money which i need to use for petrol and with an attitude they stating that they cannot assist me

0
Replies (2)
Capitec Bank
Capitec Bank's reply05 Sept 2018, 13:13
Official

I acknowledge your posting, and have referred it to Tanya De Klerk for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply12 Sept 2018, 12:33
Official

Good day,

I have tried contacting you but with no success.

Please call Complaint Management on ***