Pathetic service

I have a loan with Capitec for over a year now. The loan is to be paid up in August 2020.

I wish to find out what my settling amount will be in July 2019. As i plan to pay the settling amount in full by then. i call Capitec and apparently no-one is able to give me this information. I get transferred from one person to the next that just tell me i need to call back in July 2019, how pathetic! so now i will go use my brain and take my statement (which has a fixed debit order amount) and go work it out for my self.

What pathetic service, now i need to do Capitec's job. will never take a loan with them ever again.