Pathetic Service

Using an incorrect cellphone number in error I paid an incorrect recipient. I missed a single digit. I immediately called Capitec and they confirmed they had frozen the funds and that they would investigate further. I do not know the recipient, I have never made contact with the recipient. The payment was meant for ********** 954 (which Capitec has a clear history of payments to and fro this number which happens to be my husband’s number) instead I paid into ********** 854) Today Capitec comes back to me to say they can’t reach the recipient as a result they are releasing the funds to the recipient. Why is it that my confirmation that I have no idea who the recipient is isn't enough to reverse the funds? and why can’t an Affidavit be sufficient to validate this? ... let alone the clear typo in the error? Capitec you're pathetic! if this is the way you treat your long standing loyal customers then clearly you don't deserve our accounts. As it is his salary is no longer being paid into Capitec, in fact I’m joining him in closing my account with Capitec if the R1000.00 isn’t reversed and taking it as far as the ombudsman.