Pathetic Service

I am a Capitec client for over 10 years now. I was applying for a credit card via online and got through to a lady by the name of Dina Zingelo who first of all seemed like she was not interested in talking to me then she later became really rude and condescending.

The reason for my call was because after being verified online, the status of my application was declined due to my loan account being handed over. According to my knowledge, this account had been paid for about 2 years ago.

When I spoke to Dina she informed me that my account was paid in full, I asked her how much was paid, when was it paid, and when will my hand over status be uplifted. She could not answer my questions, however, she did give me the numbers of a lawyer I was handed over to called RA Daly **********

I then confirmed to Dina that I will call the lawyer and get all the details I have requested from her that she couldn't answer. Number one being how much was paid, number two being when was this amount paid and number three being when will my hand over status be uplifted.

She then spoke to me in a very rude and belittling manner, telling me that "I CLEARLY have not been listening to her". I do not know if this is the service that Capitec gives to a client these days when a client is trying to get assistance or help from their consultants. She didn't even apologize after I told her the manner in which she is addressing me is rude. But instead, she said it's not wrong and not rude.

I have never received such pathetic service before and if this is how Capitec treats its client because of their low-interest rates, then I would rather change my account and bank with a bank that will respect me as a client.

Word of advice is that Capitec should train their consultants properly because this could potentially lead to clients moving away from the bank to other banks where they receive better service.

The one thing that I would like to be fixed on my account before closing it is, for the hand over status to be uplifted off my status as this account was settled close to two years ago already.

I will gladly close the account once this is done, and then Capitec and myself will never have to interact with each other again.

Thank you