Pathetic service

My funds were put on hold on the instruction received from ABSA. My husband went to ABSA Bank so that the transaction can be authenticated. ABSA in turn contact Capitec Bank ***** operations to unclear the funds. A lady by the name of Joleen Boysen acknowledged and rep**** to ABSA ***** division on18 Jan 2024 at 1:15pm, confirming that that a hold will be removed and funds will be cleared. Today is the 22nd of Jan 2024, the funds are still on hold, this was confirmed by Lekgema from ABSA Bank. My daughter's registration was due on Friday 19 Jan 2024 and I couldn't pay due to this pathetic service from Capiec Bank. Sadly, I can't be speak to Joleen she's working at the back office. I am frustrated by this!!!