Pathetic Service

my query ref no. ***5. I went to Capitec Murchison Street Ladysmith to complaint about money debited on my account without my knowledge. Branch Manager Tresha was soo arrogant, pathethic and babaric. My brother wanted to speak to her on my behalf using my cell, when i asked for Capitec's tel no. she shouted at me asking me to switch off my cellphone and told me that i was arrogant. i couldnt understand why because i was asking for her branch tel no. since she did not want to speak to him. She caused unneccessary scene i was suppose to cause a scene about my money that was stollen from my account. When I asked for her Regional Managers no. she did not want to listern to me. i don't think we need managers like her in this institution. i dont think she lives Capitec values or maybe that was one of the capitec values not to empathise with their customers and be arrogant and bossy to customers. Regional managers should be accessible for such bad experiences and attitudes. I need someone to call me to explain this babaric act also I need a written apology this. Professionalism should be maintained in this bank let the superiour intervine and sort this out.