JV
Johan V

1 reviews | Active since Oct 2017

13 Nov 2017, 13:18

Pathetic Service

This is the worst service ever from a service provider

0
Replies (3)
Capitec Bank
Capitec Bank's reply14 Nov 2017, 08:05
Official

Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.

Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.

Thank you for your patience herein.

Complaint Management

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Capitec Bank
Capitec Bank's reply20 Nov 2017, 13:00
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply24 Nov 2017, 15:53
Official

Hi Johannes

Thank you for bringing your matter to our attention and giving us an opportunity to investigate.

As discussed telephonically and explanation was provided to your, which you confirmed to be understanding and that Capitec bank, will still make an effort to establish how we may accomodate and/or assist you.

Kind regards

Donorique (Complaint Management Officer)