Pathetic service

If i could rate you guys - *** i would. The service is ridiculous, ive been banking with you guys for over 15years and i have never experienced such terrible service. My husband had an electricity query two months ago and up until now it is still not resolved... I purchased 2 vouchers two days ago.. The R200 was debited from my account and even now i still have no vouchers. I have queried it numerous times and even now I'm holding for an agent for over two hours..all they say is wait 48hrs and it will be resolved and yet it's still not resolved... Im utterly disappointed... That is my money i dont understand why i should have to fight for it!!!!!