Pathetic service

I logged a recall immediately after making payment to incorrect recipient on 4 February.. Contacted them multiple times for updates but no feedback. Capitec debited recall fees but on 13 March, way over a month later, still no update. I contacted the company myself and received the refund the very next day. Contacted Capitec 17 March for a refund of the recall fees and they refuse as 'the case is active' and.. and because I did not inform them that i had received the refund that i recalled for. Amazing hey? How its my fault? Even though in the multiple times i contacted them, i was told that THEY WILL CONTACT ME WHEN THERES AN UPDATE. Despite absolutely zero updates, my case was suddenly active and now they can't refund fees that was deducted for nothing done. PATHETIC!!!