Pathetic Service

#Win On 25-08-21 I sent them an email stating that my wife and I both had TFSA with them but were considering moving these to another service provider. I advised that we were wanting to do this before the maturity date and knew there was some sort of fee. We requested information as to what the fee would be before making any changes. I had a reply from Reon Schlosz covering all kind of transfers and other drivel that had nothing to do with our request. On 25-08-21 I sent another email stating that it was obvious that he had no idea what he was talking about and requested that the matter be passed onto a more senior person. No reply. On 26-08-21 I sent another email enquiring when I would get assisted. No reply. On 27-08-21 I sent another email enquiring when I would get assisted. No reply. Capitec quick to open an account but service for any enquiry pathetic.