Pathetic Service

On the 27th of December 2020 I went to Capitec in Richards Bay to close my account, the consultant at the branch begged me not to close my accounts, as I was annoyed by unauthorized debit order on my account, the consultant asked me to go to the police station and make an affidavit of which I did on the same day. I was told to follow up after 7 working working days of which I have not been given constructive feedback after 3 calls made to the call centre, today I made a call to Capitec Call centre around 11:52 I told the consultant that the line has an echo his response was its "not his fault that his line has an echo" and the call was disconnected. I called again and was assisted by Shanice who was very rude at the beginning of the call. I have called Capitec numerous times with no proper assistance. Incident number ***3. I seriously regret not closing my accounts.