Pathetic service

I am totally disappointed by the staff and level of service received at this branch. I went to the bank 8 days ago to apply for a loan. I was promised that I will receive feedback within 2 days but have not received any. When I do phone the branch,I am told that they are busy and will call me back but they never do. I dealt with Craig Smith and Sade at the branch. As a paying Capitec client I feel that I am entitled to feedback and I don't see why I should run after them.<br> <br> Could someone please assist me in this regard as I have just called and no one seems to be able to help me.<br> <br> I await your response