Pathetic Service

Good day all.

I would like to express my experience with the pathetic service I received from Capitec telephone ***.

My name is Mary I accidentally paid money using *120*3279# to the right person.

I phoned immediately hoping the bank that I use and trust and use will assist me . but I was told they can only phone the receiver 1 once otherwise it is a Civil Matter. When I ask her I don’t understand why is it a civil matter and how will it be resolved she advice she is not working for the SAP.

HOW CAN CAPITEC BANK ASSIST ME AS THEIR CLIENT>

I paid 1000.00 to *** supposed to be *** on the 26th August 2020

My number is ***,