1 reviews | Active since Jun 2017

17 Jun 2017, 16:14

Pathetic service

<p>I received a nasty SMS notification from this bank informing me that my account is overdrawn because of a late processing of a purchase which happened on the 20 Jan 2017, for R391.84. To my knowledge all my transactions went through as I received notification time that I did my debit card transactions. How pathetic and unprofessional is Capitec bank to suddenly come back almost 6 months later and say a transaction never went through my account and whose fault is it really? I demand that this error be corrected without any delay as I can't be held liable for it.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Jun 2017, 10:06
Official

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank