Pathetic service

<p>What a way to NOT gain a new client. Unfortunately I had to give one star in order for it to be accepted.....</p> <p> </p> <p>Yesterday my husband and I went to the NEW Capitec branch at the Tambotie Mall in Randfontein in order for me to open a new account. I am 38 weeks pregnant and needed an account in my name to claim for UIF (I was using my husband's account)</p> <p> </p> <p>Firstly - when we got there the branch was basically empty and the employees were just standing around - naturally you would think between all them at least one of them would be bothered to greet or try to assist in some way - Nope not at this branch.</p> <p> </p> <p>Secondly - I asked the manager at the Tambotie Mall Capitec branch if they would please print out the statement I had for my husband with the proof of residence. The manager refused and made us walk back all the way to the opposite end of the mall (where we came from originally) to have the statement printed out. Anyone who's been pregnant before will know what a mission it is to move around especially when you are so far along in your pregnancy...</p> <p> </p> <p>Thirdly - after walking all the way back to Capitec again, we finally sat down with a consultant (this particular consultant was really trying to be helpful and turn our experience around so well done to her) but my husband only brought his Drivers license and we were advised that she cannot accept the drivers license - which we do understand - the consultant advised that I can email her a copy of my husband's ID in order for her to capture it with our records since she can verify the ID copy against the drivers license. I emailed her the ID copy but when she went to the manager to ask him to print it out for us he once again refused and said we can walk back to the same shop as before to have it printed out there.</p> <p> </p> <p>I can't help to wonder - if this is how they treat a possible NEW client, how do they treat their existing clients.</p> <p> </p> <p>I for one will never again consider Capitec as my bank of choice and I am extremely grateful to NOT be a part of them. We went to FNB after Capitec and the lady who helped us at FNB was more than delightful and even stayed after their closing time to ensure that I am happy with everything. That is what client service should be.</p> <p> </p> <p>definitely NOT what you get at Capitec....</p>