Pathetic service.

<p>i app**** for a loan telephonically and the perosn that is assisting me is Wendy NAZO. to my dismay she is the rudest person ive ever come accross. Ive sent my statments and all the required documents but she keeps telling me my bank statement is wrong. When i asked her to advise me what the problem is she sent me a filthy email Stating "NO this is not correct if you still dont understand go to a branch"I mean who sends a client such an email. I then resent the statement 3 times and guess what nothing. I could not believe this. What is more worrying is i keep calling for follow up and they take my reference number and say she is not available. I know i need the banks service but the disgusting attitude im getting is sickening. Whats is more puzzling is the fact that this is not the first time ive needed a loan and ive never had issues with my bank statement. If this is the kind of service the consultants are getting then i feel that Capitec should not have a call centre then because their agents feel they doing us a favour. How am i supposed to refere clients to a bank that gives such terrible service.</p>