Pathetic Service

<p>Capitec is the best Bank in the Country but Sadly I can't say the same about their staff in Maponya.My little brother went to the branch @ Maponya Mall to open a new account yesterday. His documentation was incomplete so they asked him to bring my Grandmothers I.D which I managed to get later on in the day. But because of last name discrepancies on the proof of address and I.D. Nicole advised us that the bank won't accept the application due to strict Fica requirements. My fiancee had all the required documents so she helped him open the account. Because I was in the branch I then app**** for a replacement card cause the one I had was giving problems. Few moments later around 17:40 my fiancee came back to the Branch and Nicole told her the system was offline. I told my fiancee I left the branch 10min ago and Everything was working fine. She went back and this time Nicole said it's the card printing machine that was offline and Tebogo backed her Story . She presented my new card as proof that the machine was working. The third time around Nicole claimed she has to verify the address since she's not from Soweto and then there was another story about the card printing machine Ribbon running low. They processed the application After my fiancee threatened to lodge a complaint. The service we received was unjust they should have done their jobs like they supposed to instead of making unnecessary excuses because they were rushing to go home. I would have appreciated it they asked us to return the following day. I was very disappointed and will never set foot in that Branch again.</p>