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Busi N

1 reviews | Active since Dec 2016

18 Dec 2016, 14:04

Pathetic service

<p>I had the most horrific and embarrassing experience because of Capitec Bank. I went to a petrol station to put petrol in my car. When I tried to pay with my card it kept declining even though I had money. I ended up calling Capitec Customer care. Only then I was informed they were offline!</p> <p>The embarrassment of now having to call someone to come pay for me was beyond annoying! I was so inconvenienced, embarrassed and so angry. You need to improve your service asap otherwise you will lose us as customers! Have the decency to notify your clients! Send a damn apology to your clients! Nxa!!

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Replies (2)
Capitec Bank
Capitec Bank's reply19 Dec 2016, 08:35
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply19 Dec 2016, 08:57
Official

Good day
As discussed telephonically, I trust that your issue is now resolved.
Pheliwe Baartman
Complaint Management
Capitec Bank