MR
Michelle R
1 reviews | Active since Feb 2015
23 Feb 2015, 14:00
Pathetic Service
I am urgently trying to get in contact with foreign exchange and it's probably the most pathetic thing ever!!!<br> <br> Been holding for call centre to answer my call for 45 minutes!!<br> <br> What is the problem? Should I rather cancel this transaction and use money gram????
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Capitec Bank's replyOfficial
23 Feb 2015, 15:41Hello michelleroos83,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Richard Sofisa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Richard Sofisa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Capitec Bank's reply23 Feb 2015, 15:41
Official
Hello michelleroos83,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Richard Sofisa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Richard Sofisa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank