PATHETIC SERVICE

I have received most probably the worst service in my entire life from Janine at your CCS Department! I have requested a paid up letter on my loan account on the 06/04/2016. I was informed this would take approximately 48 hours to be completed. When I called a week after that to enquire about the status I was told that Janine is busy with it and will give me feedback that day. Each day thereafter I called to enquire and never once spoke to or received any feedback from Janine, she just merrily avoided me all the time. Eventually I was told she is waiting on a document from Pearl at Koeglenberg Attorneys. I then decided to contact Pearl myself to find out why she is taking so long to provide feedback to Janine to which I was told she only received a request from Janine on the 18/04/2016 at 15:05pm. Janine has refused to speak to me, refused to provide any sort of feedback and **** to her both her colleagues and myself about waiting for Pearl at the attorneys when she only emailed them yesterday. I find this service completely disgusting and appalling!!