AC
ALAN C
1 reviews | Active since Feb 2015
08 Aug 2022, 09:35
PATHETIC SERVICE
PATHETIC SERVICE My wife and I are overseas in Europe and our internet Token was damaged which doesn't allow us to access our funds here. We contacted the Bank over 1 week ago to assist us. We have sent numerous e mails and messages on Messenger. We managed to buy enough airtime to phone them twice. To no avail. In our emails we explicitly explained that our phones can't take international calls BUT we can meet on Zoom/Google meets or the like. Its 7 days and we still have no response or answer, STUCK OVERSEAS with no access to our funds with 3 kids! PATHETIC
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
08 Aug 2022, 09:41Good day Alan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply08 Aug 2022, 09:41
Official
Good day Alan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
AC
ALAN C's updateReviewer Update
08 Aug 2022, 09:47YA YA i have the same response and no reply for 7 days.
AC
ALAN C's update08 Aug 2022, 09:47
Reviewer Update
YA YA i have the same response and no reply for 7 days.