LH
Loyiso H
1 reviews | Active since Jan 2020
09 Dec 2021, 10:32
Pathetic service
On the 9th of December 2021 I called Capitec Bank call centre and I Spoke to Portia the time was just after 10:00am I asked her to increase my limit since I don't have the app on my phone and she told me she can't help me I was very surprised because I called a couple of weeks ago and I was assisted by someone in the call centre to increase my limit I am very disappointed and frustrated about the service I received from Portia my account number is *** my cell number is ***
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Replies (2)
Capitec Bank's replyOfficial
09 Dec 2021, 12:36Good day Loyiso
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply09 Dec 2021, 12:36
Official
Good day Loyiso
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's replyOfficial
18 Feb 2022, 21:45Hi Loyiso
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 21:45
Official
Hi Loyiso
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank