BM
Bongani M
1 reviews | Active since Feb 2019
02 Dec 2021, 12:22
PATHETIC SERVICE
Capitec debited my account yesterday the 1st December 2021 for their funeral cover that has lapsed,when I phone their contact centre to reverse the the debit order I'm told that they cannot do it I have,I will have to get a refund whick will take up to 45 working days before I can get my refund when they Debited my account after the policy has lapsed,what a pathetic service from Capitec.
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Replies (2)
Capitec Bank's replyOfficial
02 Dec 2021, 12:44Good day Bongani,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 Dec 2021, 12:44
Official
Good day Bongani,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
18 Feb 2022, 20:14Hi Bongani
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 20:14
Official
Hi Bongani
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank