PATHETIC REQUIREMENTS FROM CAPITEC

My husband is in hospital after losing his leg. His sick leave is finished, so we need to start UIF. He can sign all his documents — the only thing we need is Capitec to stamp his UI-2.8 form.

I’ve phoned Customer Care twice, been to the branch three times, and given exactly what they asked for: a doctor’s letter and my husband’s signed permission. Still refused. They now demand a letter of authority or curatorship — even though my husband is alive, mentally capable, and SAPS came to his hospital bed to witness and sign the affidavit.

We’ve banked with Capitec since 2012. This runaround is unacceptable and is now delaying our only source of income.