Pathetic recovery after *****ing client's money

Today I got a call from Capitec Bank's complains department around 13h33. This is after I had lost R23 100.00 on the 15th of December 2021 in their care. Hopeful that I would receive good or at least encouraging news. The complains department is giving what they term a courtesy call and assurance that money was recovered and paid into my account. Guess what? They claim their forensics could only recover R3 900 of the R 23 100 of my child's school fees, that I lost from a subsidiary account. I, therefore appeal to anyone using this shady and ******* bank, to rethink your position. If you don't want to suffer like i did, move. Find a bank that will treat like a worthy client and protext your money. Don't seat or hold on to lesser charges when you are going to loose more in the long run.