PATHETIC PROCESS FOR CLIENT SERVICE

I PURCHASED PRE-PAID ELECTRICITY THROUGH MY BANKING APP FOR R500 , FIRST ATTEMPT TOKEN DID NOT COME THROUGH, BUT THE AMOUNT WAS REVERSED BACK INTO MY ACCOUNT.<br> THINKING THIS MY HAVE BEEN DUE TO POOR CONNECTION I RE-SUBMITTED THE PURCHASE ONLY THIS TIME MONEY WAS TAKEN , BUT NO TOKEN WAS SENT TO DATE ( 8 DAYS LATER)<br> <br> I IMMEDIATELY THE NEXT MORNING THE 2ND OF MARCH WENT INTO TE BRANCH TO REPORT. I WAS TOLD GIVE IT 24 HOURS I WILL EITHER RECEIVE THE TOKEN OR GET THE REFUND COME THROUGH.<br> <br> NEEDLESS TO SAY NO TOKEN AND TO DATE AFTER SPENDING 35 MINUTES OF MY AIRTIME AND DRIVING ALL THE WAY TO BRANCH AGAIN, I GET TOLD TODAY IT WILL TAKE A FURTHER 4 DAYS TO RESOLVE, ( TWO FULL WEEKS ) TO SORT OUT.<br> <br> FOR MY PART I AM OFFICIALLY FINISHED WITH CAPITEC, THE ATTITUDE IS THAT THEY HAVE TO NOW DEAL WITH A THIRD PARTY AND AWAIT FEEDBACK.<br> <br> THIS IS BY FAR THE MOST UN-APETHETIC EXPERIENCE I HAVE HAD IN MY LIFE , IF IT WERE ME , I WOULD REFUND MY CLIENT AND TEAR STRIPS OFF MY THIRD PARTY SUPPLIER.<br> THE ATTITUDE IS ONE OF , WE DONT BELIEVE YOU AND YOU WILL JUST HAVE TO WAIT TOUGH LUCK.<br> <br> WELL I CAN TELL YOU THIS WAS THE LAST STRAW WITH CAPITEC BANK.<br>