1 reviews | Active since Jan 2017

10 Jan 2017, 10:46

PATHETIC **** of a service

<p>so yesterday i was ****** in town then i emidiately went to capitec bank in workshop to stop my card.After a few hours i went to the pavilion because i wanted them to reverse the money that was taken out without my concern.Genie the lady i spoke to was very polite and friendly and then she told me she has escalated a case with another department and they were gonna call me back WITHIN an hour NOTE that was at 14h30.</p> <p> </p> <p>i then went home and waited and waited but no ****** call came through.so today i woke up and went straight to the pavilion again only to be told to wait again for a day this time.do you know i am waisting money that i dont have coming to you.the 3000 that was drawn from the account ill use it for registration and time is not on my side..your service is really disgusting,train your ****** stuff i need feedback as soon as posible or else i am moving from Capitec Bank arghh i am so ****ed.</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply10 Jan 2017, 11:42
Official

I acknowledge your posting, and have referred it to David Morris for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply10 Jan 2017, 11:43
Official

I acknowledge your posting, and have referred it to David Morris for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank