Pathetic Legal Department - cant read a court order and follow instructions

I have been struggling for 8 years to get maintenance out of the father of my child. I FINALLY got an order granted at the court which instructed Capitec Bank to allow payments into his Capitec Account and then have them tranferred to my account to the tune of R160k. They took 5 days to even put the order in place (he is a gambler and withdraws up to R10k a day in cash) and then they messed up the order by putting a full stop on all transaction on his account - leaving me in even more debt with extra stress and NO MONEY! Capitec Legal Department is hidden away from the public and you are unable to have a steady flow of communication with them - absolutely useless! And clearly they cannot read orders properly.