BD
Bongeka D
1 reviews | Active since Dec 2021
02 Dec 2021, 08:19
Pathetic inconvenience
This morning I bought airtime with my capitec account. I bought 100r airtime and realised the data I need requires more than 100r,went back to my mobile banking and bought 12r airtime. Money was deducted but airtime not credited, I bought another 12r airtime because I need this data for work purposes so its rather urgent. Still no airtime credited. I called their Customer care service,spoke to Palesa, one unprofessional agent that kept on disappearing without even asking me to hold, or thanking me for holding whenever she resurfaced. She didn't even know when the issue will be resolved.
I bought airtime now i can't work, meaning I have to buy airtime cash.
Pathetic service
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
02 Dec 2021, 08:21Hi Bongeka,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 Dec 2021, 08:21
Official
Hi Bongeka,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
BD
Bongeka D's updateReviewer Update
07 Dec 2021, 11:32I have waited for you guys to resolve this matter since the 2nd until today. I have provided my contact details on my complaint yet I'm still contacted on the wrong number. I have sent an email to you guys with the correct details but still not getting any resolution.
How can such bank de***** me only 24r.
What will happen when a bigger amount is in question.
Is capitec a honourable bank or what.
Disgusted and ****ed
How can such bank de***** me only 24r.
What will happen when a bigger amount is in question.
Is capitec a honourable bank or what.
Disgusted and ****ed
BD
Bongeka D's update07 Dec 2021, 11:32
Reviewer Update
I have waited for you guys to resolve this matter since the 2nd until today. I have provided my contact details on my complaint yet I'm still contacted on the wrong number. I have sent an email to you guys with the correct details but still not getting any resolution.
How can such bank de***** me only 24r.
What will happen when a bigger amount is in question.
Is capitec a honourable bank or what.
Disgusted and ****ed
How can such bank de***** me only 24r.
What will happen when a bigger amount is in question.
Is capitec a honourable bank or what.
Disgusted and ****ed
BD
Bongeka D's updateReviewer Update
08 Dec 2021, 14:595 days later, capitec is still unable to refund me
BD
Bongeka D's update08 Dec 2021, 14:59
Reviewer Update
5 days later, capitec is still unable to refund me
Capitec Bank's replyOfficial
18 Feb 2022, 19:57Hi Bongeka
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 19:57
Official
Hi Bongeka
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank