Pathetic, Incompact, Useless, *******!!!

On the 9th of December I made an EFT payment from FNB to a Capitec account as a deposit for services. When the person tried to withdraw the money Capitec advised them that the account was frozen due to ********** activity but that I can do a reversal from FNB to get my money back. After doing this FNB was unable to recover the money as the account is frozen. I went with the owner of the Capitec account into the branch where they confirmed that the money is in the account but cannot be withdrawn or even reversed as the account is frozen due to ********** activity prior to my EFT. After waiting for over an hour while the helpdesk agent is on the call with the \help centre"she said they are unable to help us"