PATHETIC ,HORRIBLE, CLUELESS AND *********** SERVICE AT THIS BANK

<p>I WENT TO THE SHOPS TO BUY GIFTS FOR MY DAUGHTER FOR CHRISTMAS AND WHEN I WITHDREW CASH AT THE CAPITEC SPARK ATM IT JUST WENT OFFLINE AND THERE WAS NO FUNDS RELEASED AND EVEN THE SLIP ITS WRITTEN AMOUNT REQUESTED 1000, AMOUNT DISPENSED 0.00 THERE WAS NO CASH RECIEVED FROM THIS STUPID ATM AND ALREADY AT THE SHOP I WAS EMBARRASED BY THE FACT THAT I ALREADY PURCHASED CLOTHES FOR MY DAUGHTER AND NOW BEACUSE OF THE STUPID BANK CAPITEC PATHETIC PROCEDURE I HAVE TO WAIT 14 DAYS FROM NOW TO BE HELPED OR GET MY MONEY AND IM NOT EVEN SURE IF I WILL GET MY MONEY ACCORDING TO THEIR PROCEDURE, THIS IS NOT THE FIRST TIME I LOST MONEY FROM THIS STUPID BANK .. ANOTHER INCIDENT I WITHDREW CASH FROM MY ACCOUNT IN JUNE WHEN I GOT MY BONUS AND THEY (CAPITEC) WERE OFFLINE EVEN ATMS AND THE STUPID APP ALSO AND WHEN I TRANSFERED THE MONEY TO MY SAVINGS ACC THATS WHEN THE PROBLEM STARTED COZ I TRANSFERED 3000 TO MY SAVINGS TO MY SUPRISE I GOT 1000 WHEN THE MONEY WAS RELEASED BY THE ATM INSTEAD OF 3000 AND ACCORDING TO CAPITEC THE TRANSACTION WAS NOT DONE BECAUSE THEY WERE OFFLINE AND I HAD TO PAY BACK -2890 BECAUSE THATS THE MONEY I WAS OWING THEM SINCE IT WAS OFFLINE EVEN TODAY IM STILL CONFUSED WHY DID MY ACCOUNT WAS ON NEGATIVE NO ONE EXPLAINED TO ME I EVEN WENT TO THE BRANCH THERE WAS NO HELP AT ALL AND IT SEEMS LIKE AT THE BRANCHES THEY ARE WORSE AND ICOMPETENT THERE WAS NO HELP AT ALL. ALL I WANTED TO KNOW WAS WHAT HAPPENED AND WHY DID I HAD TO PAY BACK THAT MONEY THAT WAS OBVIOUSLY MINE..AND LASTLY I USED CELLPHONE BANKING TO TRANSFER MONEY AND IT WAS TRANSFERED TO THE WRONG PERSON I CALLED CAPITEC THE GENTLEMAN SAID TO THEY STIL HAVE TO CALL THE OWNERS ACCOUNT AND ASK PERMISSION TO REVERSE THE MONEY WHO ON EARTH DOES THAT? THAT PERSON DID NOT ANSWER HIS PHONE AND I LOST MY MONEY 1000 JUST LIKE THAT. TODAY IM HAPPY WE ARE LEAVING CAPITEC ME , MY FAMILY AND MY FRIENDS AT WORK WEVE HAD ENOUGH WITH THIS BANK.</p>