Pathetic

I am writing this message to bring this matter to your attention. Thursday on 19/09/2024, i submitted a claim at Loch Logan waterfront branch, Friday i called 0860 number just to follow up because i did not even receive acknowledgement of the claim then Saturday morning i went to Rocklands branch and they discovered that a claim was Done on an inactive policy, and they resent the documents via e-mail, i don't know to who, and today 23/09/2024, i went back to water front where i was told that i need to wait because i am not the only client who is unhappy with the turn around time, so i should just be patient like other client's. What a pathetic service.