Pathetic, false information given, wasting my time

I went to the Capitec branch in Kyalami Corner on 26 February, to open an account for my son. Having spoken to someone in the call center, I had a certified copy of my son’s birth certificate, a copy of the court order which grants me sole custody and parental rights and responsibility over him, and my driver’s licence. The unhelpful lady told me that my driver’s licence would not suffice, as she will only accept my SA ID. In case Capitec is not aware, the Government issued SA Driver’s licence is a valid form of identification.

I went home, and phone the call center. The lady I spoke to told me that the branch was in the wrong, and that they could use what they have on file for me, as I have accounts with Capitec. I then went to the branch in Chilli Lane, where the equally unhelpful gentleman also refused to assist me, claiming that the call center gave me incorrect information.

Not in the mood to argue with clearly *********** staff who are unable to provide consistent information and/or are too lazy to even look at what is on file for me, I left it.

On 6 March I went to the branch in Mall of Africa, with the same documents, and my original SA ID. I have a screenshot as proof of the advice given to me from Capitec via their Facebook page, that a certified copy of the birth certificate would suffice. ONCE AGAIN, I was snubbed by yet another useless Capitec employee, who refused to open the account, as they now refused to accept a certified copy of the birth certificate, despite that being the “guidance” that I was formally given BY CAPITEC!!!

What pathetic excuse could Capitec possibly have for this ******* service? Do they realise that I spend valuable time and petrol to drive up and down just to be used for whichever teller is on a power trip that day?

I expect an explanation and a call from a member of your management regarding this issue as a matter of urgency, please. If that is too much to ask, my wife and I will gladly take our business, investments and credit card accounts elsewhere.