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ndonyana N

1 reviews | Active since May 2017

09 Mar 2020, 14:44

Pathetic excuse of a bank..

Pathetic excuse of a bank..

Someone ****** from My mother's account using below method. Transfer money to they capitec account, bought airtime and electricity, using USSD (*120*3271#).

When we ask capitec their said they cant refund the name or share the details of the person who did all this. They help desk agent Max Clocke also confirm that capitec that not cover the client as they dont see anything wrong with what happen and said my Mother is to be blamed.

I asked around and also google search people who are been target for this kind of ***** and notice it is only capitec client and this have been happening since 2016.

what kind of a bank is this which fails to protect its client money and details. they know about this vulnerability but does nice to present this.

is like their are gaining from it or are involved in it. that why their cant refund they client.

I will never ever allow any of my relative to you capitec bank.

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Replies (2)
Capitec Bank
Capitec Bank's reply09 Mar 2020, 18:00
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply08 Apr 2020, 17:30
Official
 
Good day Ms Mulaudzi
 
As discussed telephonically, I confirm the matter has been dealt with. 
 
Kind regards 
Complaint Management 
Capitec Bank