1 reviews | Active since Dec 2016

03 Feb 2022, 16:58

Pathetic Excuse for Loan Disapproval

I am very unimpressed with the service at Capitec bank ( not the consultant but the bank itself ) I app**** for a small personal loan, supp**** bank statements, salary slips and letter for proof of employment to only be told I have been declined because the business I work for does not have a land line office number?! And if not provided I cannot be approved and this is the ONLY solution. For a bank that advertises quick easy loans I find this pathetic as I went out of my way to provide as many possible contact numbers from my company but because we do not have a land line and the main office is located internationally - cannot be picked up on their system. Very disappointed

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Replies (2)
Capitec Bank
Capitec Bank's reply03 Feb 2022, 17:30
Official
Good day Billie

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply03 Mar 2022, 10:27
Official
Hi Billie

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank