Pathetic customer services

So upset that they debited my account a week after they debited. I got my bonus on the 7december and my salary is yet to be paid an they also debited my account on the 25th of november so a week later they debited my bonus which we work whole year so hard for then i have to spend over R100 in airtime calling the callcentre with no joy. So when my salary goes in the next week they will double debit thinking of calling my lawyers as i signed up for a spefic date an last year i had the very same problem i had to pay extra for the money to be returned back to my account