Pathetic customer service ..use another Bank

On the 22/9/22 I had an ATM take 3000 of my money ..returned 5000 and shut down, I called the Bank staff who where only 10meters away to witness what was happening. Thereafter went into the Bank counted the balance of money which was R5000 ..make a formal complaint in the bank to resolve the matter. Was initially told will be resolved with 24hours .Never get a callback, I called Capitec Call center on the 24/9/22 only to be told that the specific department is still working on it and I should allow 48hours. On the 26/9/22 I called again , still didn't get a call back , the call Rep informed me that they could get InTouch with the Specific Department but will send an e-mail and CC me , that didn't happen . I went into the bank on the 27/9/22 spoke to consultant Tashaan..who called the Specific department who said that they can confirm the ATM didn't shutdown. I went to the initial Assistant Branch Manger who was present intially with 2 other consultants that witness the machine shutting down Mr Zafir Shaik , said he will let them know. Tashaan called me on the 28/9/22 to give feedback the the ATM will be swapped . Today I called the call center , was put on hold then transferred to another Department which was constantly ringing. I went to the initial Branch Overport City , spoke with the Branch Manageress Nonny and Zafar , who gave me the biggest BS ...that the machine was faulty on the 22/09/22 , I wasn't the only person and the issue will be escalated to Thier Manager. I don't have money to buy food or feed my family , every cent counts, I am disable and have to make a big effort in phone calls and physically so to the bank . I borrowed money from a loan shark to get by who charges R400 per 1000 interest.

This bank is BS ..**** , it's model is make up by *********** staff who does get trained or know the processes and procedures..please Bank with a know brand that's been here for more than a decade ..try anyone else please..Capitec have no customer support structure that works . Now I am going to charge them for my time,phone calls and interest borrowed.

Even if I lost R10 with the ATM they should treat me with respect and sort out issue asap. Also I have photos to prove the machine shut down alonfywith Capitec staff and I am sure your camera's can have this too. Capitec doesn't show security or value us ..it's really sad. I hope and pray as my family starve that yourl loose support ..even 1 person .