Pathetic Customer Service from Capitec & Checkers

Pathetic service between both the companies. Did a sixty60 transaction which was voided due to our Eskom issues. Signal loss. Capitec system never picked up the reversal. For 1 week Checkers and Capitec did nothing on the void. Phone multiple times to Checkers, now i am being told that i need to share a bank statement in order for them to give a auth. letter on something they tell me they can see it is hanging on their side. Really with all the *******ion and ***** going on now a days they want me to send my bank statement????? Capitec just tells me sorry we can't do anything about it without a letter even though they did not pick up the void and did the reversal as they should. Now i have to phone around to get my money bank. I am sure this has happened to many people. No more checkers sixty60 for me and moving away from Capitec.