Pathetic Customer service from Capitec

A family member of mine did a credit application with capitec. The application was approved provisionally at the branch and all information requested was then sent to the relevant departments for further checks as per the consultants. She was advised this process takes a couple of days at most to complete.

She ended up waiting for nearly three months after numerous back and fourths - none of which stated that she was ineligible for what ever reason. After this long wait she then gets told everything is approved and funds will reflect within a day. Another three weeks go by without any feedback, sms or email. Zero communication unless she called them or went to the branch.

She was then told that she no longer qualifies. This after nearly four months of the most awful service experience. Nobody could take responsibility or could be held accountable for this absolute farce.

Four months is an absolutely unacceptable time frame. Couple that with zero communication or updates unless initiated by her and you have the most utterly useless financial service experience ever. She will definitely be taking this further as nobody deserves to be taken for a ride like this.