Pathetic customer Service

Out of all the banks Capitec is the worse when it comes to customer service! I've been dealing with a complaint since the beginning off December regarding an early debit I asked them not to do and no 1 could honor my request despite them telling me my signed mandate does not state I will be debited early now my credit score has been affected and they are suppose to correct this due to their incompetency and the agent Calino dealing with my case doesn't seem to have any urgency in getting this sorted for me either I was told he would give me feedback by Wednesday 24th of December and here we are the 4th January and no feedback has been given even his team leader dsnt take this matter seriously as I was told his out of office and the team leader would give me a call but to no surprise here we again! If this matter is not handled with urgency the only other option I have is to lay a complaint with the ombudsman and NCR as this service is pathetic, thank goodness I have a paper trail. Please be smart enough to do this when dealing with Capitec cz believe me once they get your business the after care does not matter to them!