FN
Fikile N

1 reviews | Active since Nov 2020

07 Nov 2020, 11:11

Pathetic customer service

The worse customer service I've received from a bank, capitec call center is pathetic to simply say, their consultants don't respect customer, customer service is foreign to them, @*** and your colleagues, you left a bitter taste in my mouth, I regret why I contacted Capitec from the beginning, the worst I had to deal with. Even now am still not assisted even after calling for 3 days more than 5 times a day.

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Replies (2)
FN
Fikile N's update07 Nov 2020, 11:14
Reviewer Update
A debit order is already loaded on my account but I haven't received the funds, what nonsense is that, can someone please explain to me, it's over 24 hours now waiting.
Capitec Bank
Capitec Bank's reply09 Nov 2020, 08:55
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank