Pathetic Customer Service

I feel i have to always resort to submitting a complaint about Capitec Bank and its poor customer service, last year 2021 I app**** for a loan at your Benmore Gardens branch, despite my credit score been above average and supplying all relevant documentation,they promised to call me with feedback,2 weeks went by without communication and i had to resort to submitting a complaint and still they couldn't assist me for whatever reason, needless to say, i went to another bank and was approved the very same day with no issues whatsoever. This year 2022, about 3 weeks ago,i gave Capitec the benefit of the doubt and app**** at the Northgate Branch, thinking i would receive better service, again my credit score is above average, again i submitted all documentation, and yet again same gross service,3 weeks later,after numerous calls too them, I get a call from the consultant that assisted me asking if i can please submit a document again as he seemed to have missed placed it, its sad that such a reputable bank has so much disregard for its customers and their needs. If Capitec can not/will not assist me within the next 2 business days,i will take this to the Ombudsman and close my accounts because this is just the most pathetic thing in the world.