Pathetic customer service

Hi the lady was standing at the entrance where they give you your ticket she was busy on a call I told money was put into my late husband's account and I wanted the money to be transferred into my account she asked me if I had all the documents I said yes I was advised by a lady to bring in those documents last week I showed her the executiveship doc and she told me in a very abrupt manner that the doc is invalid it must must be 3 months old I said that I don't have one and she couldn't help me I said that I have been using this from the time my husband passed away she very rudely told me that she cannot help me so I phoned someone who advised me that the doc can be used and he wanted to speak to her she refused prior to that she advised me to call from outside the bank which I gladly did I came in to tell her to speak to my advisor and when I said I wanted to speak to the branch manager she said that she was the manager (Shereen Hassen) after a while the lady I spoke to last week came to her desk and I told her that was the person (Nerisha Moidley) who told me to bring in the dcuments I told Shereen that she was very rude and very unhelpful she said that I was rudei i do admit I was abit loud and very frustrated because she refused to help then she said that she wanted to help after all this she could have done this in the first place not after all the fuss and frustration she sent me to Nerisha who I must say was very pleasant and helpful and I still haven't got any solution to my problem I was advised to wait for the to call me back and couldn't tell me approximately when I should expect to receive a call from the bank all I wanted was the money to be transferred to my account I know there are procedures in place I could have been treated in a polite manner.