Pathetic customer service

Absolutely pathetic service. I am seriously going to change my bank, I have phoned them over 5 times today as a debicheck that was authorised I'm December was taken off in January as well, I was debited two amounts the one being correct for an amount of R400 and the other incorrectly debited for an amount of R2226.00... a substantial amount. I spoke to a number of useless customer service representatives who don't even bother hearing your full details before telling you they can't help. This bank has no problem taking fees for transactions but offers no assistance to their customers. I asked to speak to a manger twice and was told that the manager will just tell me the same thing. I was told I would receive feedback but the only feedback I received was when I called back and followed up. I mean this is just shocking service!!! I will definitely be looking for a new bank