Pathetic customer service

Item: Capitec Bank
Rating: 1
Author: Felicia P

Absolutely pathetic service!!! No response to emails further more when you contact the customer care line the wait time is so long and when someone finally answers, they are rude and helpful. It's the first bank who offers such pathetic customer service

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

01 Jul 2020, 16:45

I acknowledge your posting and have referred it to Complaint Management for immediate attention.
Capitec Bank

Capitec Bank's reply01 Jul 2020, 16:45

Official

I acknowledge your posting and have referred it to Complaint Management for immediate attention.
Capitec Bank

Capitec Bank's replyOfficial

07 Jul 2020, 09:52

Good day

Feedback was provided. The complaint is closed.

Kind regards
Capitec Bank

Capitec Bank's reply07 Jul 2020, 09:52

Official

Good day

Feedback was provided. The complaint is closed.

Kind regards
Capitec Bank