Pathetic Customer Service
<p>Yesterday 13 July I went to Capitec Bank to do a replacement card. When i got to the door there was no one to give me a ticket so i created one myself. They consultant who called my number still had a client on her counter so i couldnt go to her.</p> <p>When the person whose number was before mine was done with the next consultant i went to her so she could assist me. However she ( Theolenta Skosana called nr 122 annd i being 117 she told me that she cannot help me as she didnt call me and she had opened nr 122 instead of 117. </p> <p>Theolenta said I must wait for her to finish with 122 before she could assist me. I told her that she cannot expect me to wait for her to assist 122 while he came way after me.</p> <p> </p> <p>Another consultant who was supposed to have issued me the ticket came and asked theolenta what was going on and she told her what was happening and the 2nd one asked who gave me the ticket? she told theolenta that she must login on another system and help 122. i told her she will not help 122 before she helps me. Theolenta said that 122 is a transact so he wont take time i told her i also want a transact.</p> <p> </p> <p>A 3rd consultant who was busy with deposit then came in and asked theolenta and the 2nd consultant what was going on. after they both explained to them she instructed theolenta to assist 117 which was myself.</p> <p> </p> <p>my question to theolenta was what was so difficult in explaining to 122 that 117 was before him and assist me without causing a scene? there were quit a lot of people in the branch what impression will my causing a scene give to your other customers ?</p> <p> </p> <p>i know other branches calls a number again and again if it has not been assisted or maybe i was supposed to have stood behind the customer who was being assisted when my number was called? Or Sunnypark branch doesnt calll customers who issued themselves with tickets?</p> <p> </p> <p>IM VERY DISSAPOINTED WITH THE WAY THEOLENTA TREATED ME. CAPITEC WILL LOOSE THREE CUSTOMERS DUE TO HER BAD ATTITUDE</p>
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
it has been a week since i lodged a complaint and no one has bothered to phone and give me feedback like you promised me. adwena willaiams has certainly not called me back within 3 working days
it has been a week since i lodged a complaint and no one has bothered to phone and give me feedback like you promised me. adwena willaiams has certainly not called me back within 3 working days
Hi Kulani
I would like to first and foremost apologise for the delay in my response to you.
I would like to assure you that this is not typical of the kind of service that we render to our clients and or potential clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about them. I do apologise for the inconvenience and frustration this matter might have caused you.·
We strive to render excellent service to all our clients. In order to do that, we have to identify the problem areas. The complaints that we receive enable us to do so. This particular experience has been brought to the attention of the regional manager to ensure the necessary remedial actions.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Kulani
I would like to first and foremost apologise for the delay in my response to you.
I would like to assure you that this is not typical of the kind of service that we render to our clients and or potential clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about them. I do apologise for the inconvenience and frustration this matter might have caused you.·
We strive to render excellent service to all our clients. In order to do that, we have to identify the problem areas. The complaints that we receive enable us to do so. This particular experience has been brought to the attention of the regional manager to ensure the necessary remedial actions.
Adwena Williams
Complaint Officer
Capitec Bank