MR
Melissa R
1 reviews | Active since Dec 2018
04 Apr 2023, 15:12
Pathetic customer service
Absolutely disgusting service from the Call center. My lawyer emailed on numerous occasions and so did I. My account was flagged as Credit Administration when I was actually on DEBT review. The lawyer and I sent through the Court docs. The error is on Capitec side. We have liased with Melicia Lavens and Redaa Gabier.it is so time consuming to keep calling the call Centre and getting no help whatsoever
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
04 Apr 2023, 15:14Good day Melissa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply04 Apr 2023, 15:14
Official
Good day Melissa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MR
Melissa R's updateReviewer Update
13 Apr 2023, 11:43Good day
I have been contacted. The date for resolving the matter was the 11/04/2023.
Unfortunately for me this had not been resolved as yet and treated so lightly. I have been waiting since February 2023 with this matter. Surely there is higher authority to sort this out asap. My life is on hold because of Capitec and it has put a huge strain on me.
Very poor and disappointing service from a big Bank as everyone says and thinks. This has also made me to move banks now.
Please can this matter be finalized.
I have been contacted. The date for resolving the matter was the 11/04/2023.
Unfortunately for me this had not been resolved as yet and treated so lightly. I have been waiting since February 2023 with this matter. Surely there is higher authority to sort this out asap. My life is on hold because of Capitec and it has put a huge strain on me.
Very poor and disappointing service from a big Bank as everyone says and thinks. This has also made me to move banks now.
Please can this matter be finalized.
MR
Melissa R's update13 Apr 2023, 11:43
Reviewer Update
Good day
I have been contacted. The date for resolving the matter was the 11/04/2023.
Unfortunately for me this had not been resolved as yet and treated so lightly. I have been waiting since February 2023 with this matter. Surely there is higher authority to sort this out asap. My life is on hold because of Capitec and it has put a huge strain on me.
Very poor and disappointing service from a big Bank as everyone says and thinks. This has also made me to move banks now.
Please can this matter be finalized.
I have been contacted. The date for resolving the matter was the 11/04/2023.
Unfortunately for me this had not been resolved as yet and treated so lightly. I have been waiting since February 2023 with this matter. Surely there is higher authority to sort this out asap. My life is on hold because of Capitec and it has put a huge strain on me.
Very poor and disappointing service from a big Bank as everyone says and thinks. This has also made me to move banks now.
Please can this matter be finalized.
MR
Melissa R's updateReviewer Update
17 Apr 2023, 08:02Good morning
Still no response from the Capitec Recoveries department. Complaint logged on the 4th April.
Still no response from the Capitec Recoveries department. Complaint logged on the 4th April.
MR
Melissa R's update17 Apr 2023, 08:02
Reviewer Update
Good morning
Still no response from the Capitec Recoveries department. Complaint logged on the 4th April.
Still no response from the Capitec Recoveries department. Complaint logged on the 4th April.